Privacy
PRIVACY POLICY
Ride Covered LLC dba BikeInsure | BikeInsure Insurance Solutions (California)
Last Updated: May 2026
Thank you for accessing the BikeInsure.com website ("Site"). This Site is owned and operated by Ride Covered LLC dba BikeInsure ("BikeInsure," "we," "our," or "us"). Your privacy is of the utmost importance to us. By using or accessing this Site, you signify your acknowledgment and agreement to this Privacy Policy. Do not use this Site if you do not agree to this policy.
BikeInsure is a licensed Property and Casualty Insurance Producer in all 50 states and Washington, DC. In California, BikeInsure operates under the name BikeInsure Insurance Solutions.
This Site and the insurance products offered through it are intended solely for residents of the United States. BikeInsure does not offer or sell insurance coverage to residents outside of the United States.
This Privacy Policy describes what information we collect, how we use it, and your rights with respect to that information.
1. INFORMATION WE COLLECT
We collect information from you in several ways when you use this Site.
a) Enrollment and Registration
To obtain a quote or enroll in a bicycle or e-bike insurance policy, you will be prompted to provide personal information, including but not limited to your name, address, phone number, email address, and payment information. This information is used to process your enrollment, issue your policy, communicate with you about your coverage, process annual renewals, and for internal service and marketing purposes.
b) Email Address
Certain areas of the Site permit you to enter your email address to receive information about our products, services, and promotions. Participation in any promotional program is voluntary. You may opt out of marketing emails at any time (see Opt-Out section below). You cannot opt out of service-related or policy-related communications.
c) AI-Powered Chat (Buzzy — the Bike Insurance Advisor)
This Site includes Buzzy — the Bike Insurance Advisor, an AI-powered educational tool developed using the Anthropic Claude API. When you interact with Buzzy, your input is sent to Anthropic's API infrastructure for processing. BikeInsure does not store individual chat transcripts for marketing purposes. Conversations are processed to generate responses and may be used in aggregate and anonymized form to improve the accuracy and quality of the Buzzy experience. Do not submit sensitive personal information such as Social Security numbers, financial account numbers, or payment card information through the chat interface.
d) Cookies and Tracking Technologies
Like most websites, this Site uses cookies, web beacons, and similar tracking technologies to improve your experience, recognize returning visitors, and analyze Site usage.
(i) Cookies are small text files stored by your browser. You may configure your browser to refuse cookies, but doing so may limit your ability to use certain features of the Site.
(ii) Web beacons (clear GIFs or action tags) help us determine whether a page has been viewed and how frequently.
(iii) Google Analytics: We use Google Analytics to collect anonymized data about how visitors interact with the Site, including pages visited, time on site, and traffic sources. Google Analytics data is not linked to personally identifiable information. For more information, visit google.com/policies/privacy/partners.
(iv) Third-Party Infrastructure: Portions of this Site may utilize third-party website infrastructure and cloud hosting services that collect limited technical usage data necessary for site operation, performance, analytics, and security.
(v) Klaviyo: We use Klaviyo as our email marketing platform. Klaviyo may use cookies and tracking pixels to measure email engagement and Site interactions. Information collected by Klaviyo is governed by Klaviyo's privacy policy.
(vi) Third-Party Advertising: We may work with third-party advertising partners who use cookies and web beacons to measure advertising effectiveness. Information collected by these third parties via cookies is not linked to personally identifiable information we collect.
e) Log Files
Our servers automatically collect technical information, including your IP address, browser type, Internet service provider, referring URL, and date/time stamp. This information is used for system administration, security monitoring, order verification, and internal analytics.
f) Children's Privacy
We do not knowingly collect personal information from children under 13. Users must be 18 years of age or older to obtain insurance coverage through this Site. If you are under 13, do not submit any personal information to us.
2. HOW WE USE YOUR INFORMATION
a) Internal Use
We use your personal information to process your enrollment, issue and service your policy, communicate about your coverage, improve our Site content and user experience, and for our own internal marketing and outreach efforts. We may share your information with affiliates under BikeInsure's control for these purposes.
b) Communications
We use your personal information to communicate with you about your policy, renewals, and service updates. If you have opted in to marketing communications, we may also send promotional emails. You may opt out at any time (see below).
c) Service Providers
We work with trusted third-party service providers who assist us in operating the Site and delivering our services. These providers are authorized to use your information only as necessary to perform services on our behalf and are required to maintain the confidentiality of your information. Key service providers include:
- Stripe: Payment processing. Stripe is certified to PCI Service Provider Level 1 standards, the most stringent level of certification in the payments industry.
- Klaviyo: Email marketing platform.
- Google Analytics: Site analytics.
- Anthropic: AI processing for the Buzzy chat experience.
d) Legal Compliance
We may disclose your personal information when required by law, subpoena, court order, or government request, or when necessary to protect our legal rights, enforce our Terms of Use, prevent fraud, or protect the safety of our users or the public.
e) Non-Personal Information
We may share aggregated, non-personally identifiable information (such as general Site traffic data) with third parties, including advertising and analytics partners.
3. DATA SECURITY
BikeInsure takes the security of your personal information seriously. We employ physical, electronic, and administrative safeguards to protect the confidentiality of your data.
- All financial transactions on this Site are protected by SSL (Secure Sockets Layer) encryption.
- Payment processing is handled exclusively by Stripe, certified to PCI Service Provider Level 1 standards.
- BikeInsure utilizes secure cloud infrastructure and industry-standard security practices designed to support modern operational, network, and data protection requirements.
- Access to personal information is restricted to employees who require it to perform specific job functions.
While we use industry-standard precautions to safeguard your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
4. YOUR PRIVACY RIGHTS
a) California Residents — CCPA
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- The right to know what personal information we collect, use, disclose, and sell.
- The right to delete personal information we have collected from you, subject to certain exceptions.
- The right to correct inaccurate personal information.
- The right to opt out of the sale or sharing of your personal information. BikeInsure does not sell your personal information.
- The right to non-discrimination for exercising your privacy rights.
To exercise your California privacy rights, please contact us at bikeinsure.com/contact.
b) Nevada Residents
Nevada residents may opt out of the sale of personal information. BikeInsure does not sell personal information.
c) Other State Privacy Rights
Residents of Virginia, Colorado, Connecticut, Texas, and other states with applicable privacy laws may have additional rights regarding their personal information. To submit a privacy request, please contact us at bikeinsure.com/contact.
d) All Users — General Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at bikeinsure.com/contact. We will respond to verified requests within a reasonable timeframe.
5. OPT-OUT POLICY
a) Marketing Emails: You may opt out of receiving marketing and promotional emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at bikeinsure.com/contact. Please note that opting out of marketing emails does not opt you out of service-related or policy-related communications.
b) Cookies: You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that some features of the Site may not function properly without cookies.
c) Google Analytics: You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
6. THIRD-PARTY WEBSITES
This Privacy Policy applies solely to information collected through this Site. BikeInsure is not responsible for the privacy practices of third-party websites linked to or from this Site. We encourage you to review the privacy policies of any third-party sites you visit.
7. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will post the updated policy on this page. Your continued use of the Site following any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.
8. CONTACT US
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
BikeInsure (Ride Covered LLC)
bikeinsure.com/contact
Ride Covered LLC dba BikeInsure | BikeInsure Insurance Solutions (California)
Last Updated: May 2026
Thank you for accessing the BikeInsure.com website ("Site"). This Site is owned and operated by Ride Covered LLC dba BikeInsure ("BikeInsure," "we," "our," or "us"). Your privacy is of the utmost importance to us. By using or accessing this Site, you signify your acknowledgment and agreement to this Privacy Policy. Do not use this Site if you do not agree to this policy.
BikeInsure is a licensed Property and Casualty Insurance Producer in all 50 states and Washington, DC. In California, BikeInsure operates under the name BikeInsure Insurance Solutions.
This Site and the insurance products offered through it are intended solely for residents of the United States. BikeInsure does not offer or sell insurance coverage to residents outside of the United States.
This Privacy Policy describes what information we collect, how we use it, and your rights with respect to that information.
1. INFORMATION WE COLLECT
We collect information from you in several ways when you use this Site.
a) Enrollment and Registration
To obtain a quote or enroll in a bicycle or e-bike insurance policy, you will be prompted to provide personal information, including but not limited to your name, address, phone number, email address, and payment information. This information is used to process your enrollment, issue your policy, communicate with you about your coverage, process annual renewals, and for internal service and marketing purposes.
b) Email Address
Certain areas of the Site permit you to enter your email address to receive information about our products, services, and promotions. Participation in any promotional program is voluntary. You may opt out of marketing emails at any time (see Opt-Out section below). You cannot opt out of service-related or policy-related communications.
c) AI-Powered Chat (Buzzy — the Bike Insurance Advisor)
This Site includes Buzzy — the Bike Insurance Advisor, an AI-powered educational tool developed using the Anthropic Claude API. When you interact with Buzzy, your input is sent to Anthropic's API infrastructure for processing. BikeInsure does not store individual chat transcripts for marketing purposes. Conversations are processed to generate responses and may be used in aggregate and anonymized form to improve the accuracy and quality of the Buzzy experience. Do not submit sensitive personal information such as Social Security numbers, financial account numbers, or payment card information through the chat interface.
d) Cookies and Tracking Technologies
Like most websites, this Site uses cookies, web beacons, and similar tracking technologies to improve your experience, recognize returning visitors, and analyze Site usage.
(i) Cookies are small text files stored by your browser. You may configure your browser to refuse cookies, but doing so may limit your ability to use certain features of the Site.
(ii) Web beacons (clear GIFs or action tags) help us determine whether a page has been viewed and how frequently.
(iii) Google Analytics: We use Google Analytics to collect anonymized data about how visitors interact with the Site, including pages visited, time on site, and traffic sources. Google Analytics data is not linked to personally identifiable information. For more information, visit google.com/policies/privacy/partners.
(iv) Third-Party Infrastructure: Portions of this Site may utilize third-party website infrastructure and cloud hosting services that collect limited technical usage data necessary for site operation, performance, analytics, and security.
(v) Klaviyo: We use Klaviyo as our email marketing platform. Klaviyo may use cookies and tracking pixels to measure email engagement and Site interactions. Information collected by Klaviyo is governed by Klaviyo's privacy policy.
(vi) Third-Party Advertising: We may work with third-party advertising partners who use cookies and web beacons to measure advertising effectiveness. Information collected by these third parties via cookies is not linked to personally identifiable information we collect.
e) Log Files
Our servers automatically collect technical information, including your IP address, browser type, Internet service provider, referring URL, and date/time stamp. This information is used for system administration, security monitoring, order verification, and internal analytics.
f) Children's Privacy
We do not knowingly collect personal information from children under 13. Users must be 18 years of age or older to obtain insurance coverage through this Site. If you are under 13, do not submit any personal information to us.
2. HOW WE USE YOUR INFORMATION
a) Internal Use
We use your personal information to process your enrollment, issue and service your policy, communicate about your coverage, improve our Site content and user experience, and for our own internal marketing and outreach efforts. We may share your information with affiliates under BikeInsure's control for these purposes.
b) Communications
We use your personal information to communicate with you about your policy, renewals, and service updates. If you have opted in to marketing communications, we may also send promotional emails. You may opt out at any time (see below).
c) Service Providers
We work with trusted third-party service providers who assist us in operating the Site and delivering our services. These providers are authorized to use your information only as necessary to perform services on our behalf and are required to maintain the confidentiality of your information. Key service providers include:
- Stripe: Payment processing. Stripe is certified to PCI Service Provider Level 1 standards, the most stringent level of certification in the payments industry.
- Klaviyo: Email marketing platform.
- Google Analytics: Site analytics.
- Anthropic: AI processing for the Buzzy chat experience.
d) Legal Compliance
We may disclose your personal information when required by law, subpoena, court order, or government request, or when necessary to protect our legal rights, enforce our Terms of Use, prevent fraud, or protect the safety of our users or the public.
e) Non-Personal Information
We may share aggregated, non-personally identifiable information (such as general Site traffic data) with third parties, including advertising and analytics partners.
3. DATA SECURITY
BikeInsure takes the security of your personal information seriously. We employ physical, electronic, and administrative safeguards to protect the confidentiality of your data.
- All financial transactions on this Site are protected by SSL (Secure Sockets Layer) encryption.
- Payment processing is handled exclusively by Stripe, certified to PCI Service Provider Level 1 standards.
- BikeInsure utilizes secure cloud infrastructure and industry-standard security practices designed to support modern operational, network, and data protection requirements.
- Access to personal information is restricted to employees who require it to perform specific job functions.
While we use industry-standard precautions to safeguard your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
4. YOUR PRIVACY RIGHTS
a) California Residents — CCPA
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- The right to know what personal information we collect, use, disclose, and sell.
- The right to delete personal information we have collected from you, subject to certain exceptions.
- The right to correct inaccurate personal information.
- The right to opt out of the sale or sharing of your personal information. BikeInsure does not sell your personal information.
- The right to non-discrimination for exercising your privacy rights.
To exercise your California privacy rights, please contact us at bikeinsure.com/contact.
b) Nevada Residents
Nevada residents may opt out of the sale of personal information. BikeInsure does not sell personal information.
c) Other State Privacy Rights
Residents of Virginia, Colorado, Connecticut, Texas, and other states with applicable privacy laws may have additional rights regarding their personal information. To submit a privacy request, please contact us at bikeinsure.com/contact.
d) All Users — General Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at bikeinsure.com/contact. We will respond to verified requests within a reasonable timeframe.
5. OPT-OUT POLICY
a) Marketing Emails: You may opt out of receiving marketing and promotional emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at bikeinsure.com/contact. Please note that opting out of marketing emails does not opt you out of service-related or policy-related communications.
b) Cookies: You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that some features of the Site may not function properly without cookies.
c) Google Analytics: You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
6. THIRD-PARTY WEBSITES
This Privacy Policy applies solely to information collected through this Site. BikeInsure is not responsible for the privacy practices of third-party websites linked to or from this Site. We encourage you to review the privacy policies of any third-party sites you visit.
7. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will post the updated policy on this page. Your continued use of the Site following any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.
8. CONTACT US
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
BikeInsure (Ride Covered LLC)
bikeinsure.com/contact
