Stolen e-Bike? Secure Peace of Mind Bike Theft Protection Now!

Stolen e-Bike? Secure Peace of Mind eBike Theft Protection.

On August 16, 2024, I signed up for BikeInsure for our TERN 2021 GSD Gen2 e-bike, which cost $5,781 and included four accessories. Here's was my review:

"I first learned about BikeInsure through the League of American Bicyclists and one of their California advocacy groups. Our renter's insurance didn't cover our e-bike, so we initially had a policy with Markel. However, we switched to BikeInsure because it offered better value for our TERN e-bike. We love our TERN, so having bike insurance is a top priority for us. It's one thing for a respected trade organization to recommend a product, but it's especially cool when the BikeInsure CEO personally calls to welcome you when you sign up, even on a Saturday. I also plan to recommend BikeInsure to my parents for their e-bike."

A Tern e-cargo bike owner with BikeInsure shared their $250 Deductible THEFT CLAIM story

I didn't imagine ever writing a second BikeInsure Review. However, I never imagined I would ever be required to use my bike insurance. We are proud TERN GSD owners who love our e-bike so much that we bring it inside each night to keep it safe. Despite our limited living space, we can easily park our TERN vertically, which allows us to store it in our kitchen while we sleep. However, just four months after signing up for BikeInsure, the unthinkable happened: our e-bike was stolen right in front of our house.

I had taken our family's TERN GSD eCargo bike to the grocery store. Upon my return, I secured the e-bike with a U-lock and activated the ABUS locking mechanism that comes with the TERN before unloading the groceries for a dinner we were hosting. For several hours while the e-bike was outside, we made multiple trips to the grill and could see the bike from inside the house.

Generally, if the e-bike is at home during the day, it is locked to our fence. On this particular occasion, though, we decided not to bring it inside immediately due to unloading groceries and preparing for our guests. Unfortunately, we underestimated the risk! When we went to bring our TERN inside after our evening festivities, we discovered that the entire e-bike, along with the U-lock, had been stolen.

We are incredibly grateful to have had bike insurance and not just any insurance — but specifically BikeInsure. We felt it provided better value when we switched from Markel to BikeInsure. One crucial factor we never thought would impact us was theft. Markel's policy stated that the bike must be "secured to an immovable object with an appropriate security locking device." In contrast, BikeInsure's policy specifies secured property, which worked in our favor.

Had we still been covered by Markel, I suspect our theft claim would have been denied. Fortunately, with BikeInsure, the claims process was efficient and supportive. I was able to facilitate the replacement at my favorite bike shop, Current eBikes, in California. The receipt for the replacement totaled $5,417 for the 2024 TERN GSD Gen2 in Satin Black. It was hard to believe that our e-bike was stolen, but thankfully, with BikeInsure, we only had to pay a $250 theft deductible rather than the full $5,417!